Refund policy

1. Overview

Due to the intimate nature of our products, we maintain a strict no-return policy for change-of-mind purchases. However, we fully stand behind the quality of everything we sell. If your item arrives defective, damaged, or not as described, we will make it right — no questions asked.

2. Eligible Returns & Refunds

We accept returns and issue refunds only in the following circumstances:

The item is defective or malfunctions upon first use or within the warranty period.
The item arrived physically damaged due to shipping or handling.
You received the wrong item — a product different from what you ordered.
The item does not match the description or specifications listed on our website.

3. Non-Eligible Returns

We are unable to accept returns or issue refunds in the following cases:

Change of mind or personal preference after purchase.
Items that have been used, opened, or had their hygiene seal removed (unless defective).
Damage caused by misuse, improper care, or failure to follow product instructions.
Items purchased on sale or as part of a clearance promotion (unless defective).
Requests made after the return window has expired (see Section 5).

4. How to Request a Return or Refund

If your item qualifies under our policy, please follow these steps:

Contact our customer support team within the eligible return window (see Section 5).
Provide your order number, a clear description of the issue, and supporting photo or video evidence of the defect or damage.
Our team will review your request within 2–3 business days and respond with next steps.
If approved, we will provide instructions for returning the item (if required) or process your refund/replacement directly.

5. Return Window

Defective or damaged items: Must be reported within 14 days of delivery.
Wrong item received: Must be reported within 7 days of delivery.

Requests submitted outside these timeframes will not be eligible for a return or refund.

6. Refund Process

Once your return is approved:

Refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
We may also offer a replacement item or store credit at our discretion, based on your preference.
Shipping costs are non-refundable unless the return is due to our error (wrong or damaged item).

7. Privacy & Discreet Handling

We understand the sensitive nature of our products. All return communications, packaging, and shipping labels are handled with complete discretion. Our brand name will not appear on any return packaging or correspondence.